Help

Need a hand? Find support to make the most of iBC and Meteor

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Need help?

We understand that navigating investments can sometimes be complex, and we’re committed to making your experience with iBC and Meteor as smooth and straightforward as possible.

We also understand that everyone’s circumstances are different, and sometimes you may need a little more help. If you’d like additional assistance, we’re here for you.

Meteor’s experienced customer service team is here to support you Monday to Friday. Whether you prefer to call, email, or send a letter we’re ready to assist with any questions you may have.

Professional advisers should contact iBC for business and product-driven queries.

Professional advisers and investors should contact Meteor for plan management and administration queries.

Need to complain?

We’re committed to resolving issues with care and respect. If you’ve experienced a problem or have concerns you'd like to raise, we encourage you to get in touch. Our team is here to listen and help.

Learn more.